Syncing problem

[Mtblack]

My fitbit Alta HR stopped syncing with my Android phone 3 days ago, and it won't sync now if I  attempt to manually initiate it. It's only a month old. Any suggestions on how to fix this? The online troubleshooting guides have little info.

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• if none of that works then contact customer support: contact.fitbit.com