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Charge 3 won't connect after firmware update

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‎09-27-2020 17:00

‎09-27-2020 17:00

Hello. About a month ago my charge 3 got a firmware update. I didn't notice the problem at first but after a while I saw nothing was syncing to my phone, and the last sync was about the same time the charge 3 updated.

In an attempt to get it to sync I told my fitbit app to forget the device and tried to re-pair it. I'm able to successfully find the device and get to the part where I enter the code shown on the fitbit, but once the code is entered it's endlessly stuck on 'connecting...'. 

 

I have a Huawei p30 lite, have had no problems before this firmware update. I'm clueless as what to do. The fitbit is pretty much useless without phone connectivity. Any help appreciated. 

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3 REPLIES 3

‎09-28-2020 04:46

‎09-28-2020 04:46

Same problem with Samsung Galaxy. Phone and Tablet.... 

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‎09-28-2020 05:37

In response to Yuma123

‎09-28-2020 05:37

yep. Since my versa 2 did an update,  it won't stay connected and I don't receive notifications.  I've tried all the things - turning Bluetooth on/off, restarting,  etc 

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‎09-29-2020 19:13

‎09-29-2020 19:13

I'm having the same issue with my iPhone.  Sometimes I can pair it but it loses the pairing and isn't discoverable, and as soon as the pairing disconnects it won't re-pair or sync.  I can't even use my fitbit as a watch as it's not updating the time and I end up up to 45 minutes behind the actual time.

I've updated my phone, the fitbit app, restarted both devices a hundred times, tried whilst charging, whilst connected to wifi & whilst not connected to wifi, delete the fitbit app and re-added, removed the device and re-added, and also factory reset the fitbit.  I still cannot make it work and it's really disheartening, no issues since I got my fitbit at Christmas and all of a sudden this.

I'd love some help with what to do next!

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