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Charge 3 won't receive notifications with Pixel 4XL

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‎12-12-2019 19:19 - last edited on ‎12-13-2019 11:31 by Fitbit Moderator

‎12-12-2019 19:19 - last edited on ‎12-13-2019 11:31 by Fitbit Moderator

Apparently the Google Pixel 4XL is not considered a compatible device for the Charge 3. Please create an update that will make this phone a compatible device.

 

Moderator edit: Subject for clarity 

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‎12-13-2019 11:31

‎12-13-2019 11:31

Hello @Sam987, welcome to the Community Forums!

 

Let me share with you that we are constantly working and testing different mobile devices to make sure that they work as intended with our products and services. As it turns out, at this moment I'm unable to let you know when or if the Huawei P30 will be added to our list of compatible devices, however, my best advise for you will be to constantly check our list of compatible devices for any update.

 

If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Charge 3 are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Keep me posted and let me know if you have any additional questions.

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