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Unable to pair Charge 2 with Samsung Galaxy A6

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‎12-12-2019 21:50 - last edited on ‎12-13-2019 11:17 by Fitbit Moderator

‎12-12-2019 21:50 - last edited on ‎12-13-2019 11:17 by Fitbit Moderator

This is ridiculous. This is at least the 3rd time in the year span that I've owned this device that it stopped syncing with my phone.  I've tried turning bluetooth on/off and unpairing my device. Nothing is working.  My old device was given to me so when it "quit working properly", I chalked it up to a used device and upgraded to.the Charge 2. Apparently a big mistake,  because these devices appear to be useless upon almost a year of use. Very disappointed. 

 

Moderator edit: Subject for clarity 

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‎12-13-2019 11:17

‎12-13-2019 11:17

Hello @TonyaSuziQ, welcome to the Community Forums!

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

I'll be around if you need anything else, please keep me posted.

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