Charge 3 won't sync to Huawei P9

[SunsetRunner]

Hi All, I've found articles on Charge 2, on Huawei Lite but not for Charge 3 & Huawei P9 (full version). I bought a Sync Fix for this pairing in December. It has worked fine until a few days ago. For 5 days now, I have been unable to resync. I have looked at the articles & ensured that the software is all up to date. I have ensured that Bluetooth is on. I have checked that the Battery Optimization is at the correct setting & I am using the Stay Alive Widget. Still zip. I have followed all of the instructions given in the Sync Fix which I bought - still nothing. So...the pairing DID work! I've tried to resolve this constantly since it happened...I really would appreciate some advice.

Moderator edit: Clarified subject

[LanuzaFitbit]

Hello @SunsetRunner.

Thanks for taking the time to share all of the steps you have tried to get the Fitbit to sync once again.

Let's try to start the connection between the two by following these steps:

1. Go into the Bluetooth settings of your P9 and look for any and all Fitbit devices in there.
2. Remove all of them from the list of paired devices.
3. Restart your phone.
4. Run the set up process as if you were using a replacement.

Let me know if you have any further questions.

[SunsetRunner]

Hi, I've done these steps several times over now. I have checked which version of Bluetooth I am on (4.2) & I have checked my phone with other devices - no problems in connecting it elsewhere.

There seems to be a major malfunction in the Charge 3's syncing capabilities. I have deleted the device, tried to re-pair it: they find each other quickly but as soon as I put in the code, an X displays on the fitbit screen. My android device cycles & recycles endlessly trying to find it. My fitbit sync patch is now useless (has not been able to update since the fitbit went down). 

It is infinitely sad that fitbit seems to have tarnished their name with this product. Equally, it seems to be woeful that it is leaving consumers in a void of effective responses. A respectful company would at least intimate that they are looking into the issues presented: not telling us to 1. get a new phone on your list, 2. get a device with Windows 10 on it, or 3. wait to see if our device eventually passes your tests. The fault isn't with our devices - it is with the Charge 3. 

[LanuzaFitbit]

Hello @SunsetRunner.

Thanks for your reply.

I'd like to ask you some questions to better understand what is going on:

• Is this specifically happening with the syncing or with the pairing?
• Do you get an error message? If so, what does it say?

Look forward to your reply.