Charge 4 no longer connecting to phone

[ahart245]

My Fitbit updated on Monday and since then has not synced with my phone. I noticed that it hadn't synced at all today, and so I reset the Fitbit, and my phone. No luck there, so I disconnected the Fitbit from my phone, an now it won't connect. When I go to add a device, the app finds the charge 4 but cannot connect. I have uninstalled and reinstalled the app, restarted both the charge 4 and my phone several times, turned Bluetooth on and off. Has anyone else had this issue since the update? Any idea on how to fix it? 

[NitaO]

I wish I had an answer but I'm having similar troubles👀🤪. Received it on Sunday and man, this Charge 4 won't sync or allow me to download updates 🤔🤦🏾‍:female_sign:.

[ajkinion]

I have an Ionic that is no longer syncing. Last date synced was 6/17 or 6/23.  I can't really tell.  I'm so frustrated with screwing with it!!  

[djari3]

Did you ever get it to work? Mine is doing the same recently. It says it found the charger 4 and then says it can't connect. I had it since april

[NitaO]

Nope, still not connecting. I'm using a VPN. But turning that off, turning
Bluetooth on and off and restarting the phone yields no change. Thinking
it's not on my end, all Fitbit.

[ajkinion]

Mine hasn't worked since update on 6/23. My Ionic watch is working fine but
I can't get the app to work at all. It just keeps saying "no device found".
And as of last night my phone no longer has it in its history of connected
devices. (I have a Goo Google Pixel 3)

[ahart245]

I think this last update on 6/22 tweaked something and that's why it isn't working? My watch is showing a 45 minute time lag starting when the update happened so i think whatever changed took 45 minutes to update and that's where the problem happened.