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Charge 4 not syncing or pairing with device

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‎03-02-2021 09:36 - last edited on ‎03-03-2021 14:10 by Fitbit Moderator

‎03-02-2021 09:36 - last edited on ‎03-03-2021 14:10 by Fitbit Moderator

Charge 4 not linking or pairing with device. 

 

Moderator Edit: Clarified subject

 

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2 REPLIES 2

‎03-03-2021 14:11

‎03-03-2021 14:11

@JacobsJonah Hi there. Thanks for the details mentioned. 

 

Since your Charge 4 isn't syncing to your account, please follow this syncing troubleshooting. 

 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎03-05-2021 07:06

In response to SilviaFitbit

‎03-05-2021 07:06

Hi @JacobsJonah are you trying to setup your tracker to your Fitbit account, or is this a sync issue? 

 

When you say that the device will not pair, do you get an error message to pass on? If you are doing what I think, you should see a message to use the (Fitbit) app. 

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