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Charge 4 not syncing

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‎05-05-2021 13:17 - last edited on ‎05-05-2021 18:05 by Fitbit Moderator

‎05-05-2021 13:17 - last edited on ‎05-05-2021 18:05 by Fitbit Moderator

My FitBit won't sync with my android phone. It hasn't been used in 2 years. It says I need to update the firmware. When I look at how to update the firmware on the device, it says to sync it to my phone. When I look at how to sync it to my phone it says I need to update the firmware. 

 

Anyone have a work around through the help document's circular logic?

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎05-05-2021 13:46

‎05-05-2021 13:46

Hi @PresHoover  which Fitbit? That would help us to point you in the right direction.

Stepping in the U.S.A. since September 2013. Android 14

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‎05-05-2021 13:48

In response to Odyssey13

‎05-05-2021 13:48

Charge 2. Phone is Pixel 3XL. Phone is up to date. App is up to date. Phone has been restarted. Bluetooth has been restarted.

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‎05-05-2021 15:08

In response to PresHoover

‎05-05-2021 15:08

Was able to get  it to work via: youtu.be/YRWh3d3wrYc. Was a massive pain in the **ahem**, definitely makes me less inclined to upgrade to the Charge 4 over another brand of fitness tracker.

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