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Getting "Notification service is not running" on the app

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‎05-04-2021 07:31 - last edited on ‎05-05-2021 11:51 by Fitbit Moderator

‎05-04-2021 07:31 - last edited on ‎05-05-2021 11:51 by Fitbit Moderator

Hi, I've got Versa 3 and tried to pair it with my Xiaomi phone. However, even it is paired and I allowed calls, texts, and notification but it still not working, instead it says "Notification service not working. A phone restart is required to re-enable notifications on your tracker." I restarted the phone and looked for updates but there are not any. Does anybody have similar issue, and how it can be resolved, please?

 

Moderator Edit: Clarified subject and format 

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‎05-05-2021 11:58

‎05-05-2021 11:58

@Nikoleta123 Welcome to the Fitbit Community. Thanks for the details mentioned. 

 

I appreciate the troubleshooting performed prior to posting. Please try the troubleshooting posted in this article. Also confirm that the Android OS running on your phone is 7.0 or higher. 

 

Hope this helps. 

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