Charge 4 "error 404 failed to send friend request"

[kirstydavis]

Hi, I have tried to add friends to my Fitbit app on all 3 different methods (Facebook, contacts, email) but its giving me an error message "error 404 failed to send friend request"

I believe I have changed all of the permission settings on my phone but still no joy.. Please can you help! Thanks 

Moderator edit: subject for clarity

[LZeeW]

Hello @kirstydavis and welcome to the Help forums.  You are describing app issue, not a device issue.  What type of phone do you use?  Android or iPhone?

[kirstydavis]

Hiya, it's an Android Huawei.
I'm able to add friends now but my notifications aren't coming through at
all.. They were at the start of this morning.. They were working perfectly
and now they've completely stopped. I've tried to resync the fitbit to the
app and turned restarted my phone as the app suggested but still no luck.
I've checked all permissions are turned on too.

Thanks for your help

[Rich_Laue]

Did you have a Fitbit app or phone update over night? 

Have you checked the android notes? 

[kirstydavis]

Hiya
No I didn't and yes checked all android notes individually... My fitbit now
won't sync at all.

Thanks

[AlejandraFitbit]

Welcome to the Community, @kirstydavis. @LZeeW and @Rich_Laue, thanks for the input.

I am sorry for the delay in response and appreciate all the efforts in trying to fix these issues. It's great to know that you are able to add friends now.

About the notifications and syncing issues, please take a look at the following help articles and follow the instructions provided there:

• How do I get notifications from my phone on my Fitbit device?
• Why won't my Fitbit device sync?

Let me know the outcome. 🙂