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Charge 4 won't sync with phone's Bluetooth

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‎05-22-2020 17:02 - last edited on ‎05-23-2020 07:25 by Fitbit Moderator

‎05-22-2020 17:02 - last edited on ‎05-23-2020 07:25 by Fitbit Moderator

I just got my Charge 4 in the mail today. I set it up (it set up fine in my Pixel 2 phone at this point) & the device wouldn't do anything but stay on the logo set up screen. I trouble shot what to do...restart device, unpair from app and Bluetooth, restart phone. I did all of this and now it won't connect to my phone's Bluetooth. I've tried a bunch of different things, restarting everything, force stopping, using developer options for Bluetooth...nothing is working. Please help! My phone has NO new updates, I just installed the Fitbit app today and the Charge 4 is completely new...how do I fix this without going crazy? I know lots of people are having this issue, but I'm not sure if they have resolved it. Any help would be greatly appreciated...thanks in advance!

 

 

Moderator edit: updated subject for clarity

Best Answer
3 REPLIES 3

‎05-23-2020 07:15

‎05-23-2020 07:15

Hi @JeppyJulia, welcome to our Fitbit Community! I'm sorry to hear that your Charge 4 won't connect with your phone. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Due to this, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎05-23-2020 07:16

‎05-23-2020 07:16

UPDATE: Oh Happy Day! I had my Fitbit Charge 4 plugged in overnight. In the morning, I deleted the app on my phone and reinstalled it (not sure if this had anything to do with anything, just reporting the steps I took). I went through the setup process again. It connected to my Google Pixel 2 phone right away & the setup screen on the Fitbit is gone. My Charge 4 is now working! Good luck to everyone else struggling with this issue. Hope my post and update helps other frustrated folks!

Best Answer

‎05-23-2020 07:24

In response to JeppyJulia

‎05-23-2020 07:24

Hi @JeppyJulia, thank you for posting the update here. I'm so glad to hear that you managed to get the issue resolved.

 

Don't hesitate to get back if you see anything unusual with your Charge 4.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often and please stay safe! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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