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Charge 4 won't sync

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‎03-16-2023 06:24 - last edited on ‎04-11-2023 13:07 by Fitbit Moderator

‎03-16-2023 06:24 - last edited on ‎04-11-2023 13:07 by Fitbit Moderator

I haven't used my fitbit charge 4 for quite some time and I am starting back up but can't get get it to sync with my phone so no device shows.   What steps do I need to follow?

 

Moderator Edit: Clarified subject

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‎03-16-2023 06:56

‎03-16-2023 06:56

Hi @Cissalc  be sure you have the minimum required operating system for your Android phone. Currently it is Android 9. Be sure to restart the device a few times, too. It may need an update, but it will tell you that on the app once you're set up. You may have forgotten how to do a few things, so here's the link to everything about Charge 4 - click to go there.

Stepping in the U.S.A. since September 2013. Android 14

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2 REPLIES 2

‎03-16-2023 06:56

‎03-16-2023 06:56

Hi @Cissalc  be sure you have the minimum required operating system for your Android phone. Currently it is Android 9. Be sure to restart the device a few times, too. It may need an update, but it will tell you that on the app once you're set up. You may have forgotten how to do a few things, so here's the link to everything about Charge 4 - click to go there.

Stepping in the U.S.A. since September 2013. Android 14

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‎03-17-2023 20:34

In response to Odyssey13

‎03-17-2023 20:34

Was the Charge 4 removed from your fitbit account. It is easier if the Charge 4 still shows on your account. 

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