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Charge 5 not receiving notifications

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‎12-03-2021 22:55

‎12-03-2021 22:55

When first purchase I received notification but that stop. I have a Samsung S10+. Tried turning off notifications and powering down my phone.  Nothing seem to work

 

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4 REPLIES 4

‎12-06-2021 15:45

‎12-06-2021 15:45

Welcome to the Fitbit Community, @dwshadow.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 5. Thank you for trying to get them resolved before contacting us.

 

I would recommend following these troubleshooting steps to resolve issues with notifications.

 

If you receive any error message, please attach a screen shot for further investigation.

 

See you around.

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‎12-07-2021 21:22

‎12-07-2021 21:22

Same here? Any solutions?

 

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‎12-07-2021 23:59

In response to Balconea

‎12-07-2021 23:59

Sorry to say I'm still working on it.  I've done all the troubleshooting instructions they gave me. And  I've tried uninstall and reinstalled and now I can't pair my device.  Very frustrating 😕 

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‎12-08-2021 11:22

In response to dwshadow

‎12-08-2021 11:22

Welcome to the Fitbit Community, @Balconea.

 

@dwshadow To resolve issues during the set up process, we recommend following these troubleshooting steps.

 

@Balconea @dwshadow If you followed the instructions shared above without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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