help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge HR Not Synching - Android

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-10-2016 08:05

‎10-10-2016 08:05

My fitbit stopped synching this morning.  I tried restarting the phone, re-setting the tracker etc. to no avail.

 

I therefore uninstalled and re-installed the android app and now when I try and log in with my email address and password I get an error message saying "Network operation failed. Fitbit.com is down for maintenance"

 

I can get to fitbit.com from the browser on my phone and laptop so it obviously isn't down but I can't log into the app.

 

Anyone else seeing the same?

Best Answer
0 Votes
1 REPLY 1

‎10-10-2016 08:52

‎10-10-2016 08:52

To check it wasn't an issue with my phone, I installed the app on my work Android phone but get the same error message.

 

I did contact support via the chat facility and went through all the re-start instructions again to no avail and was just told to "try again in a couple of hours".

 

I've done this but no joy

Best Answer
0 Votes