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Charge HR no longer syncing with app since update

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‎02-24-2016 15:19

‎02-24-2016 15:19

My Charge was working just fine all day yesterday, synced up fine, phone found it fine. Then the update happened and....nothing. App can't find the Charge HR despite everything I have done: Uninstalled and reinstalled the app, reset the Charge, disconnected the device from my account and tried to reconnect. Now it can't connect because it can't find Bluetooth. (And yes, I doublechecked, Bluetooth and location services are both on). This update has completely broken everything!!!
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3 REPLIES 3

‎02-24-2016 15:22

‎02-24-2016 15:22

Yup, when you do get it to connect it now does not do resting heart rate eithet
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‎02-24-2016 15:33

‎02-24-2016 15:33

After doing ALL those steps, I then had to reboot my phone to get it to reconnect. UGH
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‎05-21-2016 07:02 - last edited on ‎11-19-2025 09:16 by Fitbit Moderator

‎05-21-2016 07:02 - last edited on ‎11-19-2025 09:16 by Fitbit Moderator

Welcome to our Community @Mpogue5575! It's great seeing you around more often @Justinban! Man HappyI'm so glad to know everything is now working correctly @Mpogue5575! I'd like to add that you can try to restart your Charge HR by following the steps provided in this thread and make sure to follow the process in here to make sure it sync all your stats correctly.

Let me know how it goes! Man Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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