help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge HR not paring

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-02-2018 14:50

‎12-02-2018 14:50

I've done all the troubleshooting. Charge HR still not pair with my Samsung, I can get to putting in the 4 digit code and then it just searches and searches and doesn't follow through with the next step.

Best Answer
0 Votes
1 REPLY 1

‎12-03-2018 07:34

‎12-03-2018 07:34

Welcome to the Forums @Smashly.

 

Thanks for bringing this up. I'd like to take a closer look at what is going on.

 

The first thing I'd like to recommend is that you try following these steps. They should definitely help in getting everything to work correctly.

 

In the meantime I'd like to ask some questions:

  • What phone are you using? What Android version is it running?
  • Has this always been like that or is your Charge HR new?

Look forward to your reply.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes