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Charge hr won't sync

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‎08-20-2016 09:37

‎08-20-2016 09:37

My charge hr won't sync today. I followed an article saying un pair from bluetooth and it's not saying can't communicate with device!!!! Help please
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‎08-20-2016 10:19

‎08-20-2016 10:19

Welcome to the forums @Tinashort

 

Try setting it back up as a new device on an existing account. Once unpaired, it can sometimes be tricky to get it to set back up.

 

Also, you can restart the Fitbit, which seems to help with trouble syncing.

Stepping in the U.S.A. since September 2013. Android 14

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‎08-20-2016 13:31

In response to Odyssey13

‎08-20-2016 13:31

Allow me to help you @Tinashort! Thanks for the troubleshoot you've done. Besides the great tips that @Odyssey13 mentioned you may want to check this post from @SunsetRunner and double check those things. 

 

Hope this helps. Keep me posted. 

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