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Charge stopped syncing to my Note 5

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‎06-28-2016 07:17

‎06-28-2016 07:17

Hi,
I've seen messages where people are having issues with their Fitbit pairing to the Note 5 but mine has been working for months and now has failed to sync since June 22nd. I've tried to force a sync with no luck. Unfortunately, using this Fitbit isn't just for my own benefit, my insurance company requires me to use it and it needs to repoert to them. Any suggestions?
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‎06-30-2016 05:15

‎06-30-2016 05:15

Welcome to the Community @LisaKinn. The reason why there are inconveniences syncing with Samsung Galaxy Note 5, is because this phone isn't a compatible phone. Our team is working in testing the compatibility of several phones, in the meantime, you can sync your tracker with a computer or a compatible mobile device.

 

See you around! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-11-2016 17:05

‎07-11-2016 17:05

@LisaKinn -- UPDATE: The Galaxy Note 5 is now listed as a supported device here. I recommend trying to sync again and/or following these troubleshooting tips if you continue to experience issues.

Erick | Community Moderator

It's all about the food! What's Cooking?

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