Fitbit unable to sync with Samsung Galaxy Note 5

[TammeyH]

I have been waiting months for my phone to be added to the list of supported devices. I can not sync it at all to my phone. Will this ever be updated??

[jamsspicer]

I agree, I would love to be able to use the called id!

[mommyinnv]

I just upgraded my phone to the note 5 and my charge won't sync with it. I would love for it to work again.

[MeylinP]

Hey hey hey @TammeyH @jamsspicer @mommyinnv it's great to have you here! I totally understand you would like the Samsung Galaxy Note 5 to be in our list of Supported Devices. Please know that our engineering team is already working on it so I'd suggest you keep an eye on the supported devices list in order to stay updated on when we do support the Note 5.

Appreciate your patience and understanding! 

[jamsspicer]

After extensive reading and going places on my fitbit mobile app I didn't know about I was finally able to receive call notifications.
Also, once I was able to link my fitbit app to myfitnesspal (seems I had two fitness pal accounts and I didn't realize it was connected to the older account), only partial info is syncing between the two. Would love to see the total calories burned from the fitbit sync to my fitness pal. Thank you for your continued efforts to keep the ever changing electronics world compatible!

[celticrose7426]

Hi!  I have the Samsung Galaxy Note 5 and the Fitbit Charge HR.  I was using the HR with my phone and worked fine.  I recently had to replace my phone and upgrade my software to the Marshmallow.  Since replacing my phone and upgrading the software, my Fitbit will not sync with my phone via Bluetooth.  Any suggestions?

[MeylinP]

Hey there @jamsspicer thanks for the update my friend! I'd like to know if you have tried to revoke access from MyFitnessPal to Fitbit and then link them again to see all your information updates correctly.

@celticrose7426 a warm welcome to our new friend, thanks for joining us! Since you recently upgraded to OS 6.0 (Marshmallow) you must have location services turned on to sync your tracker. With this latest update, Google changed the permissions for Bluetooth syncing, requiring the use of location services. For more information about the latest Google permission requirements, see Google’s Android 6.0 Changes document here. 

Hope this helps, have a nice day! 

[celticrose7426]

Thank you for the info, but my location is turned on and still will not
sync via Bluetooth. My phone can not even find my Fitbit. 😞

Sincerely,
Celticrose7426

[MeylinP]

Hey there @celticrose7426 thanks for the update my friend! Mmmhhh this is pretty weird...I'd like to know if you're receiving any error message when trying to sync your tracker with your mobile device? My best advise would be to contact our Customer Support team and let them know about this so they can provide you with a good solution for this.

Let me know how it goes! 

[MomOfRedheads]

I recently bought a fitbit flex and see that it won't sync to my Note 5 😞
This is so disappointing and appears it has been an ongoing issue for a while. Does anyone know how long it will be before it's compatible?

[MeylinP]

Welcome to our Community @MomOfRedheads! Hope you're doing great! I'd like you to know that at the moment there's still not an specific date of when the Samsung Galaxy Note 5 will be a compatible device for syncing with our trackers. You can stay updated by going here.

Thanks for your patience, have a great week! 

[ErickFitbit]

Everyone -- UPDATE: The Galaxy Note 5 is now listed as a supported device here. I recommend trying to sync again and/or following these troubleshooting tips if you continue to experience issues.