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Charge with p smart

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‎07-02-2018 23:23 - edited ‎07-02-2018 23:30

‎07-02-2018 23:23 - edited ‎07-02-2018 23:30

So ive now had my huawie p smart for 4 months and still it wont sync correctly with my Charge fitbit. Doesnt update and i dont get any notifications or calls come through to it. Any idea when this is going to be sorted. I work in the mobile phone industry and several of the Huawei ranges dont work. Many thanks

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‎07-02-2018 23:54

‎07-02-2018 23:54

There's a known issue with the huawei "lite" phones (see link below) but I'm not sure that issue affects the p smart. 

 

http://help.fitbit.com/articles/en_US/Help_article/2315/?q=p8

 

However, the phone is not on the list of supported devices at www.fitbit.com/devices 

 

The following thread suggests that others are also having problems with this phone but there are a few suggestions that seem to have limited success for some: https://community.fitbit.com/t5/Android-App/Huawei-P-Smart-not-syncing/m-p/2594794

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