help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge2 Samsung 8 s + showing incorrect sleep tracking multiple issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-22-2018 03:16

‎12-22-2018 03:16

Since the last update 12 14 18. Tracker is not accurately tracking sleep correctly. I have done a hard reset on the tracker and I have clear the data on the phone. Have also tried all the previous steps that customer service adjusted in the past nothing has corrected the problem. I have to manually edit the information everyday just tried to get close to my actual sleep time. Any suggestions would be appreciated. I sleep on my back The Tracker is two fingers with above my wrist bone not too tight but not sliding around. The issue seems to be more at the beginning of the sleep session it's not picking up any sleep at all.

Best Answer
1 REPLY 1

‎12-23-2018 10:23

‎12-23-2018 10:23

@aunt_rhonda It's great to see that you've visited the Fitbit Community! Sorry to hear that your tracker isn't recording your sleep correctly. Your device will start recording sleep after it detects an hour of inactivity. If you have a light sleep or move too much then this may difficult your sleep detection. Additionally you can try wearing your device on your non dominant hand to decrease the amount of movement it is subjected to. Finally you can restart your device. You can also manually log your sleep time.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer