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Charge2 will not sync

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‎12-25-2016 17:20

‎12-25-2016 17:20

I was given a Fitbit Charge 2 as a Christmas gift.  I have tried all day to sync it with my Samsung Galaxy Tab S2 tablet and my Samsung Galaxy S4 and it will not sync.  Occasionally I get the code to enter but it never connects.  Can anyone help with this?

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5 REPLIES 5

‎12-25-2016 21:13

‎12-25-2016 21:13

I am also having troubles syncing to my galaxy 6s. I would love any ideas anyone has! 

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‎12-30-2016 04:25

‎12-30-2016 04:25

I have exactly this problem as well. Had a Charge 2 as an Xmas gift and cannot connect it to my Tab S2. It looks to be a device not supported by Fitbit, so fear the Charge 2 gift will have to be returned to the seller. I hope this is not the case.  

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‎12-30-2016 06:06

In response to KawMan

‎12-30-2016 06:06

I am returning my gift to the seller as well. This is really
disappointing. I have wanted a fitbit for a while. I guess I will try to
find a tracker that is designed for android devices.
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‎12-30-2016 06:36

In response to Little66

‎12-30-2016 06:36

Same situation with my Galaxy S4 - this is my second Charge 2 original returned because wouldn't charge. Despite trying all published permutations will not connect - very disappointing as again recent Xmas present. Before I teturn second one does anybody have any advice. Thanks

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‎12-30-2016 06:42

‎12-30-2016 06:42

I am not going to give up quite yet and have splashed out to buy a dongle to connect it to my computer. Will have to wait and see if that works. lLoking around this community it seems there are a lot of people that are pee'd off with Fitbit that they ship this product without a dongle, which is often needed and they used to include before. Fitbit assume everyone has teh lates and flashiest devices, which is wholly presumptious of them.

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