01-15-2016 22:08
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01-15-2016 22:08
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01-15-2016 22:53
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01-15-2016 22:53
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01-16-2016 06:40
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SunsetRunner
01-16-2016 06:40
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Welcome to the Fitbit Forums @Jodnurse @Fluffy422! If your tracker battery is not lasting as expected, I'd try cleaning their charging contacts;
- Use a toothpick to dislodge debris.
- Alternatively, you can clean the contacts with a small amount of rubbing alcohol and a toothbrush. Avoid using any metal or a wire brush against the contacts.
- If you brush the charging contacts, dry with a cloth or tissue and insert the tracker into the charger. The tracker contacts should be bronze or gold in color.
- If residue is still present, repeat.
After that you can try restarting your tracker. If the issue persists, please be sure to reach out to our Support Team. I know that they're always happy to listen to your experience and provide different options for you, if needed!
I hope this helps. Let me know the outcome.

01-16-2016 06:40
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SunsetRunner
01-16-2016 06:40
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Welcome to the Fitbit Forums @Jodnurse @Fluffy422! If your tracker battery is not lasting as expected, I'd try cleaning their charging contacts;
- Use a toothpick to dislodge debris.
- Alternatively, you can clean the contacts with a small amount of rubbing alcohol and a toothbrush. Avoid using any metal or a wire brush against the contacts.
- If you brush the charging contacts, dry with a cloth or tissue and insert the tracker into the charger. The tracker contacts should be bronze or gold in color.
- If residue is still present, repeat.
After that you can try restarting your tracker. If the issue persists, please be sure to reach out to our Support Team. I know that they're always happy to listen to your experience and provide different options for you, if needed!
I hope this helps. Let me know the outcome.

01-16-2016 06:53
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01-16-2016 06:53
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