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Clearing old messages

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‎08-08-2019 11:22

‎08-08-2019 11:22

How can I clear old messages from friends please 

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7 REPLIES 7

‎08-09-2019 13:59

‎08-09-2019 13:59

Hi @HelenMG it's nice to see you again participating here in the Community Forums. 

 

To better assist you with your inquiry, can you please let me know if you're trying to delete notifications from your Fitbit device as itself or the messages you receive in your Fitbit account? If you're referring to the notification on your device, you should be able to delete the notifications with our restart process if by any chance the device didn't automatically cleared them up. In your Fitbit account, by simply looking the private message it will not appear anymore in your Fitbit account notifications.

 

Keep me posted and let me know if you have any additional questions.

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‎08-10-2019 02:08

In response to RicardoFitbit

‎08-10-2019 02:08

Hi Its messages I have had from people in my friends section Thanks

Sent from Yahoo Mail on Android
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‎08-19-2019 16:54

In response to HelenMG

‎08-19-2019 16:54

Thanks for your reply and update @HelenMG, sorry for the delay in responding your post.

 

I appreciate the details that were shared in your post. Can you please send me a screenshot or picture of this? You can refer to this post to do so. Also, please let me know which Android mobile device you're currently using. 

 

Looking forward to your reply. 

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‎08-20-2019 01:53

In response to RicardoFitbit

‎08-20-2019 01:53

This is happening on all devixes, its a problem with the app, u cannot delete messages, and you cannot remove finished challenges. 

The new app is a disgrace to fitbit

Best Answer

‎08-27-2019 20:25

In response to ANahle

‎08-27-2019 20:25

Hello @ANahle, thanks for your post. Sorry for the delay in responding.

 

Thank you for taking the time to share your thoughts and personal experience, note that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's submitted here in the Community Forums is greatly appreciated.

 

Don't hesitate to contact me back if you need anything else. 

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‎11-15-2019 17:22

In response to ANahle

‎11-15-2019 17:22

Yes, this is a big problem! After a recent update I have old unwanted messages that have returned! We need the ability to delete any and all messages Fitbit, fix this!

Best Answer

‎11-16-2019 04:45

In response to lisamarieo

‎11-16-2019 04:45

Yes this is a royal pain in the proverbial. I have a load of old messages from 2018 back to 2017 that appeared with the new app version. No way of shifting them. I've posted about them several times but never get a response. So I think fitbit have their fingers in their ears and going 'la la la la, I can't hear you' again. 

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