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Clock on Fitbit is behind after syncing

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‎12-19-2018 08:06 - last edited on ‎12-20-2018 05:39 by Fitbit Moderator

‎12-19-2018 08:06 - last edited on ‎12-20-2018 05:39 by Fitbit Moderator

Samsung Galaxy S6

Why is the time always off by the minutes when it started synching?

My synch time is 4 min. The clock is slow 4 minutes. Annoying.

 

 

Moderator edit: Clarified subject

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‎12-20-2018 05:39

‎12-20-2018 05:39

Welcome to the Forums @PassFit.

 

Thanks for bringing this up.

 

It seems like it is related to the time the Fitbit takes to sync. Since the sync is started at a specific time and the process takes 4 minutes, when the Fitbit syncs it thinks the time is still the same as when it started to sync and thus sets that as the time. I'd recommend that you try following all of the steps in this help article to get it to sync faster and thus the time should be correct.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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