Compatibility with Samsung Galaxy A5

[PrincePP]

Hello there,

I plan to buy Charge HR and please can someone advise if this would sync with my phone ( Samsung Galaxy A5 ). I couldnt see this in the supported devices list, but below are the specs of the phone, which are good to sync? Please advise

- OS- Lollipop 5.0.2

- Bluetooth -  V4.0, A2DP, EDR, LE

[Mcore · Accepted solution]

It's great to have you here @PrincePP. Welcome!  Unfortunately this mobile device is still not included in the list. You can go ahead and install the Fitbit app to your phone and still use it to manually log your exercise, food or sleep. Even though the phone specs are the required ones, the tracker might not work properly when it comes to syncing.

If you have any other questions, please contact me back.

[PrincePP]

Hello @Mcore

Thanks for the note. I will keep the forum posted if the sync works on A5.

Also do you have a list of devices that are in beta testing with Charge HR please? Would be happy to see if my phone is included there.

Thanks once again.

[PrincePP · Accepted solution]

The Samsung Galaxy A5 works perfectly with charge HR, including caller notification.

[Mcore]

@PrincePP That is great to hear! In regard to your question, I do not have that information but if I find it I will surely share it with you.

Have a great weekend!

[msgriff8]

Are you going to add Samsung A5 to your device list? Its very annoying that my A5 worked with the flex and I just bought the HR and it doesnt work!!

[Mcore]

It's great to have you here in the Forums @msgriff8. Welcome! I haven't heard any updates about this, however, I believe that there are other users waiting for this phone model to become a supported syncing device as well, so my recommendation is for you to post your request in our Feature Requests forum. This is a great place to get the attention of Fitbit's developers and other users that can vote for your request. You can also use the "search" toolbar to see if someone else has posted this request so you can vote for it.

If you have any other questions or comments, feel free to contact me back. 

[Annplutt]

Hello, can you tell me how you made it work? I have the same phone and my fitbit charge HR will not connect. 

Thank you

[PrincePP]

I didnt do anything special. Followed the instructions and it worked. What
error message you got?
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Regards,

Prince Peter

[Annplutt]

No error message just that my phone will not find the fitbit when I Follow
the instructions, do you think there are any settings i can Change? i have
locations on and have rebooted both my phone and the fitbit

[PrincePP]

Did you try updating the firmware?
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Regards,

Prince Peter

[Annplutt]

Yes, it is all updated 😕

[Mcore]

Welcome aboard @Annplutt @PrincePP! It's great to have you here. Since the Samsung Galaxy A5 hasn't been tested to be a compatible device yet, you might be able to pair your tracker to it, however, you might find some issues syncing your data. Once this device gets added to our supported device list, you will be able to pair and sync without a problem. 

If you wish for this phone model to be added to this list, feel free to vote for this request.

Any other questions, let me know.

[FrannyP]

My Samsing Galaxy A5 is working great with my Fitbit Alta. I've only had it one day but all the syncing and notifications seem to be working just fine.
One tip - of notifications aren't working at first, re-start your phone.

[Mcore]

Thank you for being part of the community and for the update @FrannyP! I appreciate you sharing this with us. Just keep in mind what I shared in this post in case you face some issues.

Any other questions, let me know.

[Mjk104]

So can anyone tell me if my Samsung a5 2016 is compatible with call/sms notifications using a flexible 2?

[USAF-Larry]

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@Mjk104 wrote:

So can anyone tell me if my Samsung a5 2016 is compatible with call/sms notifications using a flexible 2?

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Check out the Fitbit.com/devices page to check on the level of support for the phone.

[LisaSEA]

So how do you get it to connect for phone and messages if A5 wont come up as a choice?  The app is syncing all my activity but I want to get messages and call notifications. thanks!

[jerseymlm]

It does not work unfortunately. I bought this new phone recently and was disappointed that it cannot connect. Looking forward to buying the Samsung watch instead.

[fitnessnicole51]

Hello, can I please just check that the  Samsung Galaxy A5 does sync with the flex 2. Not worried about anything advanced, just need it to sync on a basic level for activity and sleep etc  thx