Compatibility with xiaomi redmi note 3

[MohitG]

Noticed it was taking forever to sync my fitbit to my new phone and ended up checking that Redmi Note 3 is not on the compatible phone list

Any idea when it is going to be added as a compatible phone?

I own the Fitbit blaze and changed phones from Nexus 5x to the note 3 a couple of days ago

[ErickFitbit]

@MohitG the Redmi Note 3 is not on our list of supported devices at this time. Our Android Team is always working to test and add more devices to our supported devices list. I recommend keeping an eye on this list as it will be updated when more devices are listed as supported.

At this time, I recommend setting up your device using a different mobile supported device or using a computer to complete the process. Sorry for any inconvenience this may cause but hope this helps to get you up and tracking your activity.

[MohitG]

How would i be able to setup a computer to sync the data?

[MarreFitbit]

Hey you @MohitG! My friend @ErickFitbit has shared the instructions on how to set up and sync your tracker using a computer. See the steps in his previous post. 

Happy stepping!

[MohitG]

Thanks, I saw it now.

Dont remember getting a dongle with the surge however, would it work if i buy a usb bluetooth or should i have that specific dongle from fitbit?

Appreciate your help.

Thanks!

[MarreFitbit]

No worries @MohitG ! 

If you only sync your tracker with a mobile device, you don't need the dongle. Some computers that can communicate with the tracker over Bluetooth also don't need the dongle. However, because a computer's Bluetooth signal can occasionally be weak or problematic, it's a good idea to keep the dongle nearby even if you usually sync without it.

The Bluetooth-equipped computers that don't generally require a dongle are:

• Macs with Fitbit Connect software installed
• Windows 10 PCs with the Fitbit app for Windows 10 installed

Fitbit Blaze is not shipped with a dongle since most of its features are optimized for a mobile device, which means that your Surge should had included the Dongle when you made the purchase. If you have a Windows PC without Bluetooth, you can sync Blaze using its charging cable. To sync Blaze with any other computer that lacks Bluetooth, you can buy a dongle on the Fitbit Store. 

Have a great day! 

[richletter]

I'm also a user having problem with pairing with my blaze

[MarreFitbit]

Hey you @richletter, welcome to the Community ! What's the issue you're having? I'd appreciate if you can give some details so I can go from there. 

[KarolM]

Hey,

I am just one step before buying Fitbit Charge 2. But I am worried about using it with my phone - Xiaomi Redmi Note 3 Pro. It is not on supported devices list... Can you tell me if it is able to use with my phone? Or any information about when it will be added to supported devices list?

Many thanks.

Karol

[MarreFitbit]

Hello sweetie @KarolM, welcome to the Community!  Please follow what @ErickFitbit says here. You have a good one!

[XavierA]

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@MohitG wrote:

Noticed it was taking forever to sync my fitbit to my new phone and ended up checking that Redmi Note 3 is not on the compatible phone list

Any idea when it is going to be added as a compatible phone?

I own the Fitbit blaze and changed phones from Nexus 5x to the note 3 a couple of days ago

---

Hello,

Did you manage to sync with your Redmi Note 3 ?

Thanks and regards

[Intje]

Hej, I got a fitbit charge 2 for my birthday and noticed troubles for the text part and stuff. Now i saw That my device also isn't supported. Not only my text message doesn't work but also he doesn't track my run path on GPS. How can I help it and also make my device stay connected with Bluetooth all day.

Thanks in advance, 

Ine

[XavierA]

Hello,
What miui version do you have?
I had some troubles too with my Alta regarding the notifications, dunno about GPS. I usually check everyday if the notifications are enabled and some days I have to re enable them again but then, they work the whole day.

Regards,

Xavier

[ManjuPai]

I have bought Fitbit Charge 2 recently and its not detecting on my Redmi Note 3 phone. When will this be added to the compatibility list or is there a way 

[XavierA]

Which miui version do you have? My wife's alta used to work fine. A little Hick up here and there sometimes with the notifications but no biggie

[ManjuPai]

I have MIUI 8.2.2.0.

[XavierA]

Strange..works fine here 😕

[ManjuPai]

Any tips or tweaks to make it work?

[abitfit2]

I bought Charge 2....and I noticed that my phone (Redmi Note 3) is not auto syncing with it...and I can't get notifications (calls /messages) on my tracker. 

I am missing such a wonderful facility of the tracker. 

Please let me know when Redmi Note 3 will be compatible. 

Is there any way I can get the notifications working? 

Thanks in advance.. 

[XavierA]

So my wife's Alta HR finally arrived and apart from some issues with the notifications, everything works fine. No problem with sync whatsoever and she is getting sleep stages every night. She has to keep enabling the notifications everyday in the morning and sometimes during the day but for her it's not a so important feature because the phone is kinda far away to work anyways. MIUI 8.2 | Stable 8.2.1.0 (LHNCNDL).
Good luck!