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My experience with technical support

yesterday - last edited 3 hours ago by Fitbit Moderator

yesterday - last edited 3 hours ago by Fitbit Moderator

So I tried using the help chat and it was so poor I ended up trying to make a complaint... I say "try" since the agent gave me the link to this forum and said there was no other way to make a complaint... So here I am. This isn't a feature suggestion. I want to make a formal complaint

 

Moderator edit - updated subject for clarity

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2 hours ago

2 hours ago

Hi @MarcMaclennan and welcome to the forums. 

I appreciate your message and sincerely apologize for your experience with our chat support.

We want to make this right, so I will follow up with you via private message shortly.

 

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

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