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Connected GPS - won't stay connected

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‎03-04-2019 07:27

‎03-04-2019 07:27

Charge 2 & OnePlus 6 running Android Pie & Jan 19 security patch level - since app version 2.87 connected GPS just won't stay connected - the app closes and stops logging location after a minute or two.  HR data seems unaffected, and I don't bother with notifications on the charge 2. 

 

I've tried clearing the cache, resetting the tracker, uninstalling and reinstalling the app. I've enabled all-day synching and always connected, and ensured the app isn't battery optimised, all to no avail.  

 

Any further suggestions as to fixes; is this a known issue, and will Fitbit do their usual trick of blaming the user for having a non-supported phone whereas it's the shortcomings of their own app which is the problem?  

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20 REPLIES 20

‎11-01-2020 11:04

In response to Shosh

‎11-01-2020 11:04

I’m having the same problem on iPhone over the last week or so. The gps only stays synced while the app is open, which of course is impossible to maintain on a 45 min jog (my employer requires settings where it locks after a couple of minutes). I’ve had various Fitbits for years without this problem. Inspire HR is what I’ve got for the record. Happens with walking too or any gps function. 

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