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Connection difficulties with Bluetooth

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‎04-09-2020 08:04 - last edited on ‎04-26-2020 20:23 by Fitbit Moderator

‎04-09-2020 08:04 - last edited on ‎04-26-2020 20:23 by Fitbit Moderator

Gonna take 2 watches back and get refund .one doesn't tell correct time and both will not sync.wasted time trying to fix.

 

Moderator edit: Subject for clarity 

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1 REPLY 1

‎04-26-2020 20:22

‎04-26-2020 20:22

Hello @mawFrances, welcome to the Community Forums! Sorry for the delay in responding.

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. If you decide to return your devices, we will respect your decision.

 

Keep me posted, I'll be around if you need anything else.

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