Connection difficulties with Inspire HR and OnePlus 7 Pro

[Pietlutje]

My new Inspire HR is not connecting to my Oneplus 7 pro, after I download the app and go to connect a device it keeps "searching" for the inspire HR, however it never finds it. I've tried multiple things already like: reinstalling the app, resetting my phone, I even already brought one of the Inspire HR's back to the store (Was a used one, thought the problem might have because of that). It does show up in the list of possible devices when I go to manually connect it via settings, however it never connects. Anyone with experience with this or that can help?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Pietlutje, welcome to the Community Forums! Sorry for the delay in responding your post. 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

Let me know if you have any additional questions.

[Pietlutje]

Tried the steps it said, unfortunately still can't connect. I've opened up a support tickets, would really it to work but I think I might have to return it to the store.