Connection difficulties with Samsung S10+

[Hazel39]

My bluetooth is paired but will not connect. I did everything from force stop the app, unpaired bluetooth, uninstalled app, and it does nothin . What can I do?

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @Hazel39, welcome to the Community Forums! 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Samsung Galaxy S10+ that's preventing the syncing procedure to be completed. Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.  

Keep me posted.

[Hazel39]

I have it working. It was wth my messages. It was synched to regular messages instead of message plus. Found a YouTube video and it showed how to fix it. Thank you

[RicardoFitbit]

Your update is appreciated @Hazel39, sorry for the delayed reply.

I'm really happy to know that your connection difficulties were resolved after trying some troubleshooting steps. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be around.

If possible, please share the Youtube video you saw in another post, maybe such information help other users here in the Community Forums that are experiencing the same issue as the one you experienced.

Thanks for being part of the Fitbit family!