Crashing on Huawei Mate 30 Pro

[PYCMS]

The Fitbit app on my phone will crash after a day or just 2 minutes after I finished my installations. I already allow any permissions that the app requires, but it still crashing, even after a reinstall.

Here is my device info:

App: 3.58(From Google Play store)

Device Model: LIO-AN00

OS: Harmony OS 2.0.0

[EdsonFitbit]

Welcome to the Fitbit Community, @PYCMS.

I'm sorry to hear about the difficulties you experienced. Thank you for trying to get them resolved before contacting us.

Please try the following:

- Log out from the Fitbit app

- Reboot your phone

- Log back into the Fitbit app

If you continue having difficulties, please tell me if you recently updated your browser.

Have a nice day.

[charleskn]

@EdsonFitbit is the Harmony OS even compatible?

[EdsonFitbit]

Thanks for your question, @charleskn.

At the moment, Android and iOS are the only official operating systems that Fitbit supports.

Have a nice day. 

[PYCMS]

Hi @EdsonFitbit , I think I found out why my app crashed.

I saw my phone’s application store is updating my Fitbit app before the a new crash. I suspected that the application store, which it’s still set to connect to Huawei servers in Mainland China, mass up Fitbit’s data and cause crash.

I disable the auto update function from my phone’s application store, and wait for more days to see if the problem solved. Can you asked if other Huawei users experience similar questions? It might be a possible solution for them.

[EdsonFitbit]

Thanks for your response, @PYCMS.

At the moment, I haven't seen any other user reporting a similar situation.

Hope that workaround solves the issue with the Fitbit app crashing on your phone.

See you around.