help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Customer Support resolved my issue

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-18-2020 01:20 - last edited on ‎04-21-2020 15:09 by Fitbit Moderator

‎03-18-2020 01:20 - last edited on ‎04-21-2020 15:09 by Fitbit Moderator

I reported a none responsive charge 3 on Tuesday 10th March,  the fitbit team were excellent taking me through various steps to sort it when these failed the team said on Thursday 12th of March they would be sending a replacement . My replacement came Tuesday 17th and after leaving it overnight to do all updates it is working properly. 

So thank you fitbit team for sorting my problem quickly 

Regard Alison 

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎04-21-2020 14:55 - last edited on ‎08-08-2025 05:30 by Fitbit Moderator

‎04-21-2020 14:55 - last edited on ‎08-08-2025 05:30 by Fitbit Moderator

Hi @Alisonroberts, it's nice to see you again participating here in the Community Forums! Sorry for the delay in responding your post.

Thanks for bringing this to our attention and for letting us know that you received your replacement device, we are really happy to know that you're satisfied with the service provided. Please do not hesitate to contact us back if you require further assistance or if you have any additional questions, we will be here ready to help you out.

Thanks for being part of the Fitbit family!  

Best Answer
0 Votes