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Customer Support resolved my issue

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‎03-18-2020 01:20 - last edited on ‎04-21-2020 15:09 by Fitbit Moderator

‎03-18-2020 01:20 - last edited on ‎04-21-2020 15:09 by Fitbit Moderator

I reported a none responsive charge 3 on Tuesday 10th March,  the fitbit team were excellent taking me through various steps to sort it when these failed the team said on Thursday 12th of March they would be sending a replacement . My replacement came Tuesday 17th and after leaving it overnight to do all updates it is working properly. 

So thank you fitbit team for sorting my problem quickly 

Regard Alison 

 

Moderator edit: Subject for clarity 

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‎04-21-2020 14:55

‎04-21-2020 14:55

Hi @Alisonroberts, it's nice to see you again participating here in the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for letting us know that you received your replacement device, we are really happy to know that you're satisfied with the service provided. Please do not hesitate to contact us back if you require further assistance or if you have any additional questions, we will be here ready to help you out.

 

Thanks for being part of the Fitbit family!  

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