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Daily activity records deleted.

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‎02-28-2021 03:16 - last edited on ‎03-02-2021 18:34 by Fitbit Moderator

‎02-28-2021 03:16 - last edited on ‎03-02-2021 18:34 by Fitbit Moderator

Two weeks of the activity of was just deleted. The other data is still there for steps, heart rate etc. Is there any way to get the activity records back? I restarted my phone a couple of times and that didn't work.

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎03-02-2021 18:32 - last edited on ‎03-13-2025 08:52 by Fitbit Moderator

‎03-02-2021 18:32 - last edited on ‎03-13-2025 08:52 by Fitbit Moderator

Hello @CJJK, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

Looking forward to your reply.

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‎03-03-2021 11:59

‎03-03-2021 11:59

Same thing happen to me yesterday. I had just looked and seen i had burned 500 calories and 42 zone minutes and suddenly it was gone and said I had no activity from yesterday 

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‎03-03-2021 18:40 - last edited on ‎03-13-2025 08:52 by Fitbit Moderator

In response to Eve1008

‎03-03-2021 18:40 - last edited on ‎03-13-2025 08:52 by Fitbit Moderator

Welcome aboard @Eve1008, I'm sorry to know that you're experiencing the same issue.

Thanks for the details that were shared with me. For us to move on, can you please answer the same questions that were asked on my previous post and also try the troubleshooting steps? 

Looking forward to your reply.

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