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Dashboard Not Syncing

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‎01-05-2017 01:53

‎01-05-2017 01:53

I've had a read around the forums and seen similar issues but just want to check if this one has been noted.

When I sync my fitbit (I have a Charge 2) everything updates fine re my steps, floors climbed etc. However, my sleep and active hours log doesn't show on my dashboard (I use the android app...yes it is up to date as I have checked). I have to tap on the tile to see that info. It shows on the old version of the dashboard though. I've tried logging in and out and force closing the app but no luck yet.

 

Any suggestions? I really like the new layout of the dashboard etc but just want this issue fixed.

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‎01-05-2017 08:43

‎01-05-2017 08:43

If you have verified you have the new version 2.39.1 of the app, @SunKissed89, I would suggest you log out of the app, then go into the phone's settings for Apps and clear the Fitbit app Cache and Data, and then force close it. Reopen the app and log back in. See if that corrects the data displayed.

 

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