Dashboard blank

[SarahAnneTheMom]

When I open the app, the home screen/ dashboard is "blank". You can see outlines of each of the data types, but you have to click on them to see the information, nothing updates on the dashboard. Help!

[SilviaFitbit]

@SarahAnneTheMom Welcome to the Community. Thanks for the details mentioned. 

I would like you to log out from your Dashboard and clear cookies and cache. If you're still experiencing the same, please provide me with a screenshot of what you're seeing on your Dashboard. 

Keep me posted. I'll be around if you have any additional questions. 

[SarahAnneTheMom]

I logged out, cleared cache and app data, logged back in and nothing
changed. Here is the screenshot. Thanks for helping!

[SilviaFitbit]

@SarahAnneTheMom Thanks for getting back. It seems that your screenshot wasn't attached to your reply. Please make sure you're following these steps to attach a screenshot to your next reply. 

Keep me posted. 

[SarahAnneTheMom]

 

[SilviaFitbit]

@SarahAnneTheMom Thanks for the details mentioned. I've moved your post to this board because it's more related to the topic. 

In this case, I would like you to make sure you have the latest app version which is 3.13, learn more about it by checking this article: What's changed in the latest release of the Fitbit app? 

Keep me posted. 

[SarahAnneTheMom]

According to the app info I have the latest version (3.4.2) which was
released earlier this month.

[SilviaFitbit]

@SarahAnneTheMom Thanks for the details mentioned. 

I would like you to try clearing cache and uninstall the app. After this, reinstall it. If there's any other phone that you could use to check your Dashboard, please do so. Could you let me know the phone that you have? 

Keep me posted. 

[SarahAnneTheMom]

That fixed it! Thank you. I have a MotoG.

[Ovation_Girl]

I have this same screen. How do you clear cache or anything as I have things saved the way I like. Do I need to uninstall and reinstall the app?

[SilviaFitbit]

@SarahAnneTheMom Thanks for getting back. I'm glad to hear that it worked for you. 

@Ovation_Girl It's nice to see you on the Community. Thanks for the details mentioned. In order to clear the Fitbit app's cache, please do the following: 

- Go to settings 

- Tap on Apps > Choose Fitbit 

- Tap on Storage  and tap on Clear cache 

Keep me posted. I'll be around if you have any additional questions.