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Dashboard missing tiles

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‎05-09-2018 07:26 - last edited on ‎05-11-2018 05:43 by Fitbit Moderator

‎05-09-2018 07:26 - last edited on ‎05-11-2018 05:43 by Fitbit Moderator

I upgraded my phone to Samsung Galaxy 9 and now my dashboard does not have the same information on it.  I can only see calories, track water food and exercise.  I no longer have my steps or my sleep patterns.  Is this because of the phone not being compatible or is there another issue? 

 

 

Moderator edit: Clarified subject

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‎05-11-2018 05:40

‎05-11-2018 05:40

Welcome to the Forums @pjensen123! 

 

Congratulations on the new phone! 

 

As for the Dashboard. Are you referring to the app's Dashboard or the web Dashboard? Additionally, is your Fitbit syncing to your S9 or any other device? Did you access your account or created a new account?

 

If the former, please take a screen shot of it and share it in here so that I can get a better understanding.  

 

If the latter, you can try to re add the tiles by following the screen shot on this post.

 

Look forward to your reply. 

Lanuza | Community Moderator

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