Data From Watch Not Showing

[MJG_HD]

Lately the data from my Ionic isn't showing in the dashboard in the app. 

If I do a coach woekout the estimate calories will show but if I do a workout with the watch just using the workout option it shows distance for some reason, the heart rate but calories won't show .If I go into the info the calories are there but it doesn't show a graphic for it?

[LanuzaFitbit]

Hello @MJG_HD.

Thanks for sharing those pictures. 

It is possible that the information has not been properly loaded to the servers and as such, I'd recommend that you try to log out of the app and then back in. That should force the Fitbit app to download all data again and might help it display the graph and information.

Let me know if you have any further questions.

[MJG_HD]

Hi,

Thanks for the reply .I just tried your suggestion and unfortunately it didn't work. 

[LanuzaFitbit]

Hello @MJG_HD.

Thanks for giving that a shot. 

My question in this case would be if this is happening to all activities or only some of them? Additionally please let me know what phone you are using and since when did this start happening. 

Look forward to your reply.