Data not cleared screen

[Sgt_Sue]

Versa Lite. Started losing time then would not sync.  Tried factory reset, now only have a Data Not Cleared on the screen. Cant sync cant reboot. Cant connect.

[Julia_G]

Hi, @Sgt_Sue , I have had that message - it is very alarming!  I don’t think it is possible to sync with that message.  

However, I did find that if I just ignored the message and tried to re-set up the Versa on the account, it did work.  I would suggest making sure your Versa Lite is plugged in to charge and is as near as possible to the device you are using to set it up, and go to the Fitbit app, click on the account screen (that’s the little person icon top left) and then scroll down to “set up a device”. Hopefully the app will find your Versa Lite and begin the set up.  It can take quite a while as it will re download the operating system.

Good luck.  Let us know how it goes.

PS there may be better ways to solve syncing problems than a factory reset, which is pretty drastic, and, as you have found, can lead to difficulties!

[Sgt_Sue]

Unfortunately it was not just a sync problem. it lost time and will not
connect with the app. Very disappointed as I like this watch

[Julia_G]

Hi, @Sgt_Sue  losing time and not connecting with the app is a sync problem.  Both these issues would be solved if you solve the sync issue.

Have you tried re-setting up your Versa Lite as per my previous post?  Has it worked?  Looking forward to hearing!

[Sgt_Sue]

So, hey, I got it working and just in the last days or do it began loosing time and now won't sync.  This is not cool.  I should not have to continually disconnect,  reinstall,  resync   etc.  This is obviously a known issue.  I'm seeing it all over the community board.  Need this resolved or need a new watch.