help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Data syncs but doesn't save

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-20-2019 14:22

‎05-20-2019 14:22

The Fitbit app seems to be syncing data from my Surge but then not saving it. I've tried turning the Surge off and turning it back on again, deleting and reinstalling the app and setting up the Bluetooth again. Nothing seems to work. I've got a weeks worth of data that won't upload properly 😭 Any suggestions of how to fix it? 🙏

Best Answer
0 Votes
3 REPLIES 3

‎05-20-2019 14:26

‎05-20-2019 14:26

My Fitbit app seems to sync the data from my Surge but isn't saving it. I've tried turning the Surge off, reinstalling the app...... I just can't get it to work. I've got a weeks worth of data that won't save 😭 Any suggestions of how to fix it? 🙏

Best Answer
0 Votes

‎05-20-2019 19:36

‎05-20-2019 19:36

Hello and welcome to the forums @ntlnesspt 

 

Which version of Android are you using? Seems you've done all you can to get this going. I've notified a moderator about this and they might have some suggestions for you. Thanks for coming here.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎05-20-2019 20:05

In response to Odyssey13

‎05-20-2019 20:05

Welcome to the forums @ntlnesspt ! It's nice to see you around @Odyssey13 ! 

 

@ntlnesspt thanks so much for taking the time to troubleshoot the issue you're experiencing with your data not uploading properly to the Fitbit app. I recommend confirming that your Surge is really syncing with your phone by checking the last time it synced (Tap on your profile picture in the top left of the Today tab. Then tap on your device.)

 

I recommend double checking the complete troubleshooting steps from this help article: Why won't my Fitbit device sync?

 

@Odyssey13 thank you for your efforts to help!

 

Keep me posted on the outcome!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer