Data syncs but doesn't save

[ntlnesspt]

The Fitbit app seems to be syncing data from my Surge but then not saving it. I've tried turning the Surge off and turning it back on again, deleting and reinstalling the app and setting up the Bluetooth again. Nothing seems to work. I've got a weeks worth of data that won't upload properly 😭 Any suggestions of how to fix it? 🙏

[ntlnesspt]

My Fitbit app seems to sync the data from my Surge but isn't saving it. I've tried turning the Surge off, reinstalling the app...... I just can't get it to work. I've got a weeks worth of data that won't save 😭 Any suggestions of how to fix it? 🙏

[Odyssey13]

Hello and welcome to the forums @ntlnesspt 

Which version of Android are you using? Seems you've done all you can to get this going. I've notified a moderator about this and they might have some suggestions for you. Thanks for coming here.

[LiliyaFitbit]

Welcome to the forums @ntlnesspt ! It's nice to see you around @Odyssey13 ! 

@ntlnesspt thanks so much for taking the time to troubleshoot the issue you're experiencing with your data not uploading properly to the Fitbit app. I recommend confirming that your Surge is really syncing with your phone by checking the last time it synced (Tap on your profile picture in the top left of the Today tab. Then tap on your device.)

I recommend double checking the complete troubleshooting steps from this help article: Why won't my Fitbit device sync?

@Odyssey13 thank you for your efforts to help!

Keep me posted on the outcome!