Deleting Messages as I send them

[Ceecee74]

Messages are deleted as soon as i send them, recipients don't receive them at all?

Moderator edit: Clarified subject

[LanuzaFitbit]

Thanks for joining the Forums @Ceecee74! 

I'd like to look into what is going on and help you out.

What messages are you talking about? Text messages or Fitbit messages? Could you please go a bit more in-depth into the situation? 

How do you know that recipients do not receive the messages at all?

Look forward to your reply .

[Ceecee74]

Deletes all messages without sending. Has deleted all record of friends. Cannot interract with other fitbit users AT ALL. Doesn't synch anything. 

[SunsetRunner]

Hi @Ceecee74. Could you please provide more details? Which phone do you have? Which Fitbit device are you syncing to it? We’d like to help, if we can.

[Ceecee74]

Hi, I've been through all of this before, not long ago. You ask for 'more information', I provide it...…. then nothing.

I have a Samsung Galaxy.  

All of the internal features of fitbit - messaging, having friends, & interaction on the 'community boards' don't work.

Neither does the tracking. Yesterday I went for an 8km walk - and the fitbit recorded 1895 steps.

It. Doesn't. Work.

Waste. of. Money.

Disappointing.

[SunsetRunner]

@Ceecee74 -   I know it’s going to seem like I’m adding to your frustration but in order to troubleshoot, I need specific information. 

1.  There are many models of Samsung galaxy phones. Which one do you have? 
2.  Which Fitbit device do you have? The Alta HR? The versa? 
3. Have the features you listed worked in the past and this problem is something new?
4. Or is the phone or Fitbit device new and you are unable to set it up?

Please help us help you. 

[Donnamareel]

I have just purchased a new Versa and I am unable to get it set up with my Samsung S9...it syncs and then there is no display on Versa except start up message telling me to download the app.

[Ceecee74]

HI, I have emailed for help.... heard nothing back. My fitbit is not even recording steps at this point. It is really crap, waste of money, would not recommend to anyone. If you are able to - I would return yours for a refund. I've had nothing but trouble & it is certainly NOT able to be relied upon as a monitor for my physical health. Really disappointing - especially the NO CUSTOMER SUPPORT!!
Sorry to hear you're having trouble with it!

Cher Kelly

[LanuzaFitbit]

Welcome to the Forums @Donnamareel. Hello @Ceecee74.

I could see that both of your have gotten in touch with our support them. Please continue working with them to get this situation resolved, I'm sure that it will work out for the best.

Let me know if you have any further questions.