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Device connected to app but displaying setup message

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‎06-21-2020 22:37 - last edited on ‎06-22-2020 19:14 by Fitbit Moderator

‎06-21-2020 22:37 - last edited on ‎06-22-2020 19:14 by Fitbit Moderator

I had connected my Fitbit with the app on my note 5. My app shows that it's connected and can see that the battery is filled full. But my watch is showing to setup go to www.... 

I tried restarting the watch. Not sure what's wrong. 

 

Moderator Edit: Clarified subject

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‎06-22-2020 19:14

‎06-22-2020 19:14

Hi @Vishida, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. Based on the information that was posted, it seems that your device was unexpectedly unpaired from your account, therefore, I recommend you to delete the device from your account and then initiate the setup process.

 

To do so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

Looking forward to your reply.

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