help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Device not found

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-19-2019 22:14 - edited ‎12-19-2019 22:18

‎12-19-2019 22:14 - edited ‎12-19-2019 22:18

Since installing the latest update on my Versa yesterday ( Dec 19th 2019), I have been unable to sync my device. It keeps showing the error that the 'device is not found' whereas both the phone and the watch are kept close to each other and my device is functioning perfectly! 

I tried all methods of troubleshooting except forceful restart of the device. Please help me in this regard. 

Best Answer
0 Votes
1 REPLY 1

‎12-19-2019 23:30

‎12-19-2019 23:30

Me and my daughter have the same problem she has charge hr and me alta hr. 

Best Answer
0 Votes