Device not logging exercise

[BrendaS1978]

I did the software update on Sunday.  Yesterday and today I used the exercise feature selecting yoga.  My fit bit still shows no days of exercise and didn't save the info regarding how long I exercised, calories burned, etc.  How do I fix this problem and can I recover the lost information?

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @BrendaS1978, welcome to the Community Forums! 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? Is this affecting specific exercises or all of them? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the Android version is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

You can also manually log the exercises that were not saved following the steps that are specified on our help article: How do I add, edit, or delete Fitbit data and activities?

Keep me posted and let me know if you have any additional questions. 

[HeyMickie]

I have exercised an hour a day for 3 days. My Fitbit recorded only the first 29 mins of my workout 2 of those 3 days. 

[BrendaS1978]

Uninstalling and reinstalling the app on my phone solved the problem.  Thank you!

[DocMeg]

Doesn’t work for me. I uninstalled and reinstalled and still no data