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Device not syncing nor tracking sleep with Samsung Galaxy S9

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‎08-08-2019 12:12 - last edited on ‎08-19-2019 19:15 by Fitbit Moderator

‎08-08-2019 12:12 - last edited on ‎08-19-2019 19:15 by Fitbit Moderator

Had both working seamlessly until recent S9 and Fitbit app updates. Gone through all the DIY help yourselves but no luck. Is it just a sit and wait it out situation from others' experience or have you fixed it? 

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎08-09-2019 14:20

‎08-09-2019 14:20

Hi @BVG91 thanks for bringing this to my attention, welcome to the Community Forums!

 

I appreciate the information that was shared in your post. To better assist you with your Versa and Samsung Galaxy S9 concern, can you please let me know which difficulties are you experience with your device? Also, which troubleshooting steps you already tried? Seems odd that you're experiencing difficulties with your Android mobile device because the S9 model is a compatible device with our products and services. That said, please give me as many details you can so I can better assist you.

 

Looking forward to your reply. 

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0 Votes

‎08-12-2019 07:30

In response to RicardoFitbit

‎08-12-2019 07:30

Hi Ricardo, 
It was recognising that it was paired with the device and could find it but then not syncing at all. I unpaired and reset bluetooth etc etc but still nothing. Messaging seems to be working again and I am getting notifications through but it still isn't able to track my sleep/ cant sync that info. 
ThanksBridie 
Best Answer

‎08-19-2019 19:14

In response to BVG91

‎08-19-2019 19:14

Thanks for your reply and update @BVG91, sorry for the delay in responding.

 

Thanks for the details that were shared with me. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.  

 

In regards the sleep information that's not being tracked, can you please let me know if your device isn't recording sleep at all or it is but not Sleep Stages? Also, when was the first time you experienced this and how many times? Please check: How do I track my sleep with my Fitbit device? for a better understanding of how this specific feature works.

 

Keep me posted.

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