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Device not syncing sleep information

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‎03-14-2020 07:17 - last edited on ‎03-15-2020 17:21 by Fitbit Moderator

‎03-14-2020 07:17 - last edited on ‎03-15-2020 17:21 by Fitbit Moderator

Lately my sleep times don't go to the chart or drop off the chart even when they are on the daily lists. Why? How to fix?

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎03-15-2020 17:20

‎03-15-2020 17:20

Hi @Lyvonne, welcome to the Community Forums!

 

Thanks for bringing this to my attention and the details that were shared with me. To better assist you with this uncommon situation, can you please let me know which Android mobile device are you using to sync your Fitbit? When was the first time you experienced this issue and how many times since then? Is this affecting the sleep information only or your device isn't syncing something else? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Keep me posted and let me know if you have any additional questions. 

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‎03-15-2020 18:37

In response to RicardoFitbit

‎03-15-2020 18:37

Thank you. It seems like the info started dropping off when I switched to
premium. A month or so ago.
I'm going to try what you suggested and I'll get back to you.
I work nights, so use this to track if I'm actually getting the sleep I
need.
Thanks again.

Lyvonne (~.~)
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