Device not syncing

[Melia401]

I recently updated my Android phone and now I'm getting a error message when I try to sync my Fitbit. I don't know how to troubleshoot the problem. I am now using Android version 9.

[ashwolve]

@Melia401 Hi and Welcome - this is a currently known issue and is being looked into - please refer to the following link for any updates should they be posted https://community.fitbit.com/t5/Android-App/Android-9-0-Pie-not-able-to-sync/m-p/2889550#M82148

also be aware that the current version of the app is having a few difficulties also and can be followed as below

https://community.fitbit.com/t5/Android-App/App-2-76-1-steps-calories-revert-to-zero-no-live-HR/td-p...

Sorry I could not have been of more help on your enquiry

Kind Regards

Wayne

[Melia401]

Thanks so much for your response. Turns out that during the upgrade my
Bluetooth was turned off. I turned it on and then restarted my phone and
Fitbit was able to sync.

Martin

[ashwolve]

Happy Days - Glad its all sorted now

All the best

Wayne